Date:

Requestor:   [HC] Doohan Chen    +886 965854448

Job Title: Intern of IT Workplace Support

Department: IT Workplace

Introduction

Job Mission

• ASML is a global company with great diversity in cultures and variety in IT services.
• Onsite IT service desk is the 1^st line support to employees for IT related issues/requests.
• At the 1^st line, you will have opportunity to meet all kinds of the service. It is the best opportunity for those who want to explore the IT world.  

Job Description

• The role of the intern is to assist service desk engineers in handling request and trouble shooting issue , which will include – logging /tracking tickets, researching, and communicating with the users about the status.
• Cleaning up.
• Inventory update.  

Education

IT related education is preferred but not required

Experience

IT related part-time/full-time work experience is preferred but not required

Personal skills

．Good communication to understand users’ requirement

．Basic computer knowledge and strong logical thinking is necessary

．Basic English writing, reading, and conversation

．Strong work ethic and attention to detail

Context of the position

• Asia IT workplace team operates all IT service desks to delivery f2f trouble shooting service.  In Taiwan, all 4 offices has such a desk. In 3 of the 4 office, IT service desk is the only presence of onsite IT staff.
• Therefore, very often a user’s issue has to rely on other team’s effort.  In such case, the resolution will take longer time. Proper communication with the user is essential.
• User comes with any computer related issue, and some of them are not of OSS’   scope. We will need to explain the situation to users and guide them to the right support team

Other information

[Office Time]Monday to Friday. Working hour 9:00am-18:00pm.
Contact : 0965854448 Doohan Chen

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